1. Booking and Confirmation:

• All van hires are subject to availability and confirmation by Van Click Collect Ltd.

• Customers must provide accurate and complete information during the booking process.

• A booking is considered confirmed only upon receipt of the required documentation and payment.

2. Driver's Requirements:

• The primary driver must be aged 25 or older. There is no upper age limit for renting.

• A valid driver's license, held for a minimum of two years, and proof of address must be presented by the primary driver at the time of collection.

• Acceptable documents include utility bills and bank or credit card statements issued within the last three months.

• Customers with an original paper licence will also need to bring photographic ID, as well as one proof of address.

3. Additional Drivers:

• Additional drivers may be added to the rental agreement for an extra fee.

• All additional drivers must meet the same age and license requirements as the primary driver.

4. Security Deposit:

• A security deposit may be required at the time of collection for first time hirers and will be refunded upon the safe return of the van.

• The security deposit amount may vary based on the type of van hired.

5. Insurance:

• All hired vans include standard insurance coverage.

• Additional insurance options, including collision damage waiver (CDW) and theft protection, are available at an extra cost.

6. Fuel Policy:

• Vans are provided with a full tank of fuel and must be returned with a full tank.

• Customers will be charged for any fuel shortage, plus an additional refueling fee.

7. Mileage:

• Long term hire - mileage based on 20,000 per annum unless otherwise agreed with Van Click Collect ltd

• No mileage limit on short term rentals.

8. Collection and Return:

• Vans must be collected and returned at the agreed-upon time and location.

• Vans can only be returned during company opening hours.

• Late returns may incur additional charges.

9. Vehicle Condition:

• Customers are responsible for inspecting the van for any damage at the time of collection and reporting it to Van Click Collect Ltd.

• Any damage discovered upon return will be assessed, and repair costs may be deducted from the security deposit.

10. Prohibited Use:

• Vans must not be used for illegal activities, racing, towing, or transporting hazardous materials.

• Smoking in the vans is strictly prohibited.

11. Penalties and Charges:

• Customers will be responsible for any fines, penalties, or charges incurred during the rental period.

• Van Click Collect Ltd reserves the right to charge the customer's credit card for any outstanding fees.

12. Cancellation Policy:

• Cancellations made within 48 hours of confirmed booking period may be subject to a cancellation fee.

• Refunds or credits will not be provided for cancellations made after the agreed-upon period.

• You will not receive a refund if you haven’t cancelled your booking and you fail to collect your vehicle.

• To cancel your booking, please email info@vanclickcollect.com or call our office 01501747460.

13. Dispute Resolution:

• Any disputes arising from the rental agreement will be resolved in accordance with local laws and regulations.

14. Amendments to Terms and Conditions:

• Van Click Collect Ltd reserves the right to amend these terms and conditions at any time.

By proceeding with the van hire, the customer acknowledges and agrees to abide by these terms and conditions set forth by Van Click Collect Ltd.